CUSTOMER CARE

  

PRIVACY & POLICY
We undertake to take all due care with any information which you may provide us when accessing our website. We treat our customers' account information as private and confidential and will never share this with any outside afflictions or individuals other than those third parties directly related to the delivery of the products you have purchased from our website. We will use and disclose personal information for the primary purpose wherefore it was collected.

We do not disclose personal information to third parties without your consent. Your information is secured and encrypted with the Secure Socket Layer (SSL) Software. Any changes to the Company's privacy policy will be displayed on this website.

In exceptional circumstances, We may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. 

We may however use your contact information to send our product newsletters. If you believe that we have breached your privacy or wish to access or amend your private information, please contact us at contact@williamutama.com and we will resolve the issue.



COLLECTION OF INFORMATION
When you create an account, place an order or register for a service offered by WILLIAMUTAMA, we may collect the following personal information. The personal information that you submit to us may involve contact and payment information including your name, email address, phone numbers, home address, shipping and billing addresses so that we can process and fulfil your order. 

We ensure that all information collected will be safely and securely stored. We protect your personal information by restricting access to it. However we do not warrant and cannot ensure the security of any information which you may have provided us. It is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.



PRODUCT DESCRIPTIONS
We have made every effort to display the colors of our products as accurately as possible. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product. As computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. We do not warrant that any description made is accurate.



SIZE GUIDE
Please spend a few moments looking at our size charts prior to ordering to make sure that you order the size that suits you best.
We highly recommend that you ascertain your own measurement before consulting the size chart and refer to any notes on the product page for extra fit information. We put an effort to make sure that all the sizing information we provide is accurate, however due to the nature of certain fabrics there may be tiny variations. All our garments will go through conscientious quality control before they are dispatched to ensure any variations fall within an acceptable margin. Garments may shrink but should stretch back to shape after wear. Please refer to the care label inside the garment to avoid excessive shrinking or damage. 

If you are unsure or need further assistance, please do not hesitate to drop us an email at williamutamadesign@gmail.com

SIZE6 (XS)8 (S)10 (M)12 (L)14 (XL)
BUST 81cm 85cm 89cm 93cm 97cm
WAIST 62cm 66cm 70cm 74cm 78cm
HIPS 87cm 91cm 95cm 99cm 103cm

GARMENT MEASUREMENTS (TRUE TO SIZE)

SIZE6 (XS)8 (S)10 (M)12 (L)14 (XL)
BUST 78-82 83-86 87-90 91-94 95-98
WAIST 60-63 64-67 68-71 72-75 76-79
HIPS 85-88 89-92 93-96 97-100 101-104

GARMENT MEASUREMENTS (WITH ALLOWANCE)

SIZE6 (XS)8 (S)10 (M)12 (L)14 (XL)
UK 6 8 10 12 14
USA 2 4 6 8 10
EUROPE 36 38 40 42 44

CONVERSION CHART

Note: Sizes vary across brands, and across countries.

The conversion chart is given merely as a guide. To choose the most accurate size for you, we recommend using your body measurements.
Each WILLIAMUTAMA garment is handmade and slight measurement difference is inherent to the manufacturing process.



PAYMENT POLICY
All prices are listed and charged in USD 

Eligible payment methods:
1. Via Bank Transfer to BCA INDONESIA
2. Via Credit Card



SECURE PROCESSING
WILLIAMUTAMA uses industry standard secure socket layer technology (SSL) for secure order processing. If you provide us with your credit card information, the information is encrypted using SSL and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SHIPPING AND DELIVERY
Every effort is made to have your items delivered within the specified window. Once your orders have been dispatched, you will receive a dispatch confirmation email including the tracking details of your goods. 

Domestic Deliveries
Deliveries within Indonesia will arrive within 2-3 working days after receiving your dispatch confirmation email. Deliveries are made on working days only.
Domestic orders will incur a postage and handling fee.
A domestic order of over IDR 10,000k is inclusive of free shipping.
All prices are GST inclusive.

International Deliveries
All international shipping are to be carried out via DHL, and to be delivered  within 3 -5 working days after receiving your dispatch confirmation email.
All additional charges of customs or import duties are to be paid by the recipient for customs clearance.
Customs or import duties are to be charged once the parcel reaches its destination country.
WILLIAMUTAMA will not be responsible for any fees charged by customs or other tax authorities.
We have no control over these charges and are not able to predict how much they would be, as customs policies and import duties vary widely from country to country.
Please contact your customs office for further information on these prices.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
WILLIAMUTAMA will not be deemed responsible for any delays caused by destination customs clearance processes.

RETURN AND EXCHANGE
Any request for return should indicate the reason of returning within 48 hours of receiving the goods. Return goods are accepted within a maximum of 15 days from the date of delivery.

Terms and conditions of return:

  • The returned goods must be sent back in their original packaging together with all the material received with the item/s (mesh bags, covers etc.) and should have a copy of the invoice inside.
  • The item/s must be unharmed, not worn or altered and in the original condition.
  • The WILLIAMUTAMA packaging must not be used as the external parcel for the shipment.
  • Where provided, all original packaging should accompany the item, and the lack of these items, will risk a return being rejected
  • If the item does not fit these requirements, the item will not be accepted and will be sent back to the customer at their own cost.
  • Size or color exchanges will only be issued if requested sizes and colors are in stock.
  • Exchanges for different items are not accepted.
  • Please note that we can only accept exchanges from the country to which the goods were shipped.
  • If the carrier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, WILLIAMUTAMA will not be responsible for payment of return shipping costs levied by the courier. 
  • WILLIAMUTAMA is not held responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer remains responsible for all shipping costs associated with returned packages due to failed delivery.
  • WILLIAMUTAMA reserves the right not to accept returns if the delivery of the parcel entails extra costs
  • WILLIAMUTAMA reserves the right to refuse a return if the merchandise in question does not meet our standards for salable condition.
  • WILLIAMUTAMA is not held responsible for goods that are lost or damaged in transit.
  • An item can only be exchanged once.
  • Sale items can not be returned for exchange.

    All products are quality assured for any faults prior to dispatching. However, if a customer receives faulty goods, please contact williamutamadesign@gmail.com



CANCELLING ORDER & REFUND POLICY
We do not accept any refund request in matter of measurement. Any garment alterations needed will be customer’s responsibility.

Orders can be cancelled either by WILLIAMUTAMA or customers at anytime prior to dispatching process which can only occur within the next 24 hours after receiving your order confirmation email.

Due to stock unavailability or unable to process your order request, a refund will be automatically processed into your nominated bank account from which the original payment was made.

You will receive a confirmation email of order cancellation along with a copy of your refund invoice.

Any changes in currency during the return period will not be reimbursed.